I feel your pain. I hate flying. But I do it frequently since my mom works for an airline and I have family in several states.

This is what I’ve learned - the reason why airlines overbook is because around 10 people on average do not show up for their flight. Probably this doesn’t happen in other businesses - including trains, boats, and others you mentioned. That’s the difference.

Another thing I’ve learned is WHY some ticketing agents are assholes. It’s because they deal with ASSHOLES all day long. heh Think about it - the rude lady you met was probably the only asshole you had to deal with that day. But she probably had to deal with a few dozen assholes during her shift. It’s not an excuse, it’s a reason. Seriously, I have seen how some customers treat the airline staff and its deplorable. I’m proud that my mom is one of those people who can take everyones crap and still greet the next customer in line with a smile and a helpful spirit.

The tips you gave at the end of the article are good. Especially the check-in online 24-hours beforehand. I always do that. Also, be courteous and kind to the ticketing agent at the counter right off the bat — because, as my grandpa says, You catch more flies with honey than with vinegar.

Have fun at SXSW - I wish I could have gone with you but just too busy this year.